Scoutbook

Common Problems:

1. I don’t see my Unit – By default all Committee Chairs and the Primary Unit Leader (Cubmaster, Scoutmaster, Crew Advisor) have full admin access. If you are REGISTERED in this position and don’s see your unit:
   1. Is this a new registration – If so, the registration needs to clear National before it becomes effective.
   2. Were you previously registered in the BSA – See our help section under My.Scouting to fix
   3. None of the above – Submit a support ticket
2. I see my Unit but can’t do anything – The Committee Chair or Primary Unit Leader will have to give you admin access. This can be done on a tiered level (full access, advancement only, Den or Patrol, etc)
3. I can’t enter advancement on a Scout – While waiting on registration to clear, some Units manually enter contact information for a new Scout. This lets them see the Unit Calendar and receive emails sent via Scoutbook. Until the registration clears, no advancement can be entered.
4. I have a Scout/Adult that shows up twice – While waiting on registration to clear, some Units manually enter contact information for a new Scout. Once registration clears the manually added account and the registered account merge. If something is different (spelling of name, address, etc), the system will only add an account and not merge.
   1. Go into the unwanted account
   2. Profile
   3. Membership (if this is an adult, there may be more than one membership ie Merit Badge Counselor)
   4. End Date – put today’s date. This will expire the account, leaving you with the original.
      1. If your not sure what one, expire both. The system will bring in the correct one on a nightly sync.
      2. This also works if an account starts having issues. Think of it as a reset.